Shipping

Low Flat Rate Shipping of $9.95 on all Orders.

Standard Delivery:
All orders are shipped normal ground service via UPS or FedEx and cannot be sent to a PO Box. Delivery times will range from 7 to 10 business days depending upon your location.

Shipping and handling charges are automatically calculated to cover Standard Delivery shipping to the 48 continental United States. We offer extremely competitive shipping prices. Orders for Alaska, Hawaii and Puerto Rico will be contacted concerning additional shipping fees prior to shipment. 

Freight Delivery:
Over sized items are shipped standard freight. Delivery times will range between 2 to 6 weeks. Returns are not allowed on these items. We are not responsible for freight damages, so shipment must be thoroughly inspected before signing the receipt.

Back Orders:
While we do try to keep our website updated regarding out of stock items, occasionally an item is out of stock.  If this happens you will be notified by either email or phone. If part of your order is on backorder, you may cancel that item at any time prior to shipment or choose to wait for the item.  There are no additional shipping charges applied to backorder items.

Return Policy on all Motor-Scooters.com Products

If you are not fully satisfied within 30 days of the delivery date, please return your order to us. Our dedicated customer service will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. New and unused means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@Motor-Scooters.com.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at Motor-Scooters.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

Motor-Scooters.com reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason.

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

Contact Us

Email: admin@motor-scooters.com